Public Records FAQ

What is a public record?

NCGS § 132-1 defines public records, in relevant part, as "all documents...magnetic or other tapes, electronic data-processing records...regardless of physical form or characteristics, made or received...in connection with the transaction of public business..."

All records maintained by Guilford County are available for public inspection unless specifically exempted by law.

What is the public policy regarding public records?

The NC General Assembly declared in NCGS § 132-1(b) that, as a matter of public policy, the public records and public information compiled by agencies of North Carolina government or its subdivisions are the property of the people.

Are all records public records?

Although most information housed by Guilford County is public and subject to disclosure, some information is considered confidential.  NCGS § 132-1.2 and NCGS § 14-113.20 define "confidential information" and "identifying information."  These laws obligate the County to protect such things as: sensitive public security information, components of personnel files, tax information and social security numbers.

How do I submit a public records request?

Please visit Guilford County's Open Public Records web portal to make your request.  If this is your first time making a request on this portal please click the following link to watch this video "How to Make a Records Request" or refer to our Help page.   If you need assistance, please contact the Clerk to Board's office at (336) 641-3383 or email publiccomments@guilfordcountync.gov. 

How long will it take to receive a response?

Guilford County responds to all requests for information as quickly as possible and strives to communicate a realistic time frame.  For most routine requests, records will be provided within ten (10) business days.  It may not always be possible to fill public records requests right away if the request spans agencies and/or if they need to be reviewed to determine if they contain confidential or restricted information.  If your request is denied in whole or in part, the legal basis for denial will be cited in the response.

How can I check the status of my request?

You will receive an email notification any time there is new information related to your request.  If you like to ask for an update on your request, you can:

  1. Reply directly to one of the notification emails you received from the online portal about your request.  Any reply sent to a request notification email will go directly to the person working on your request.  (NOTE: Be sure you are replying to an email specifically about your request and not one of the emails about accessing your account, such as a password reset email).
  2. Log into your account and go directly to your request.  Once on the request click the "Envelope" icon in the top right corner to post your message. 

How much will I be charged for my request?

Unless the document has an established statutory fee, fees for copies are 15-cents per page except for copies of microfiche, which are 15-cents per fiche.  Copies by compact disc (CD) are $2.00 per CD.  

How can I learn more about NC Public Records law?

Please click here to view the North Carolina Public Records law in full.